Frequently Asked Questions


Is there an age limit?
You must be over 18 years old to make a booking. Participants under the age of 18 are permitted to play but they must be accompanied by an adult over 18 years old.

Is it suitable for kids?
Absolutely, all ages can enjoy our games. The level of puzzle-solving is aimed at 13+ however younger kids can join in finding physical clues. Just remember that each game involves approximately 3km of walking. Please note that if you are under 18 years old you must be accompanied by an adult over 18 years old.

How fit do I need to be?
The games are designed for all levels of fitness and can be completed within the time limit at a (brisk) walking pace. Details of the distance each game covers can be found on the Games page. Don't forget, you can also choose to ignore the time limit and enjoy a leisurely stroll; you will still be able to complete the game once your time is up.

Is this suitable for wheelchair users and/or buggies?
All our games follow step-free routes with paved and tarmac paths available throughout

I can't play on the day I booked for, can I play on another day?
Absolutely. However, your game link is only valid on the day of your booking. So please email hello@playonigo.com with the new date you want to play and we will book you in.

What should I bring?
You will need comfortable shoes for walking, a fully charged smartphone and a thirst for adventure!

Is the end point the same as the start point?
The start and finish points are generally very close to each other. The only exception is in The Human Resistance which begins at Camden Lock and finishes near Primrose Hill.

Is there somewhere to leave my bag or possessions?
​Unfortunately there's no bag drop facility. Providing you are not looking to set a world record time, wearing a backpack is a good alternative. One participant has even wheeled a suitcase around...

If we are multiple teams, will we just follow each other?
Generally not; teams tend to spread out after the first couple of clues as they are solved at different speeds. However, you can always start your teams at 2 minute intervals.

Will there be someone facilitating the experience?
Not unless you are a corporate group who have booked a Gamesmaster Experience. Each public game is designed to be completely self-managed via your smartphone. When you arrive at the start point, just tap the link in your confirmation email to begin your game.

Do I need any mobile data?
Yes, however you will use less than 10mb per game – the same as listening to 2 or 3 MP3 music tracks!



If you don't see what you're looking for here have a look at our How it Works section or Games page, or email us at hello@playonigo.com